DEPOSIT AND PAYMENTS: A $200 non-refundable booking deposit (down payment) is due within 24 hours of your reservation. This deposit is non-refundable if you cancel. The remaining balance is due due fortytow (42) days prior to your check in date. If you arrival date is less than fortytwo (42) days today, the full amount is due at time of reservation.
There are no refunds if the reservation is cancelled less than fortytwo (42) days prior to arrival date. We do offer Trip Cancellation and Travel Protection Insurance - Please inquire with us.
If you have a credit card on file it will be charged automatically unless other payment arrangements are made. Failure to pay the balance by due date will render the booking void with loss of deposit. Please review your reservation and make sure all the information including check in and check out dates are correct.
Florida State Law Chapter 509.101 requires you to register in order to gain access to Vacation Rental Property.
Once Booking Request has been received by FLORIDA HOLIDAY HOMES, guest will be forwarded our ‘registration form’ and a copy of the ‘rental agreement’ . These documents require completion, signatures and need to be returned to us together with proof of ID before the reservation is fully confirmed.
PAYMENT TERMS: Credit Cards (Visa, Mastercard, Discover), Debit Cards, PayPal, Checks or E-Checks are accepted. There is a $50 charge for all returned checks plus the cost of collection.
CANCELLATION POLICY: The $200 Booking Deposit is not refundable. There are no refunds if the reservation is cancelled less than fortytwo (42) days prior to the arrival date.
Because this is a private home with a private lease, there can be no credit given in case of early departure, and there will be no subletting or assignment by tenant without prior written consent. In the event that the owner removes the property from the management program or due to other circumstances the house is not available then every effort will be made to find a similar property. Owner or agent should not be liable to tenant should similar units not become available, whereby monies paid shall be refunded.
RATES: Rates, terms and applicable taxes are subject to change without notice. Should the reserved home become unavailable we reserve the right to move Guest to a comparable property or refund the Guest the amount paid.
CREDIT CARD AUTHORIZATION: I understand and consent to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated.
A $250 Refundable Security Deposit in form of a Credit Card charge/authorization is due at least 5 days before of check-in. This Damage deposit will not be used if only normal wear & tear of the property. In this case the authorization for the damage deposit will expire/be refunded
Additional charges may include but not only: unauthorized long distance telephone and TV Pay-Per-view charged, excessive cleaning fees including trash removal, smoking and pets, late check-out charges, over occupancy, damaged beyond normal wear and tear, un-returned keys or any other breach of rental agreement. All charges not covered under the Property Protection Program, if purchased may be included.
Please read carefully our Damage and Cleaning Section!
Any and all damages found upon check-in must be reported to Florida Holiday Homes within 24 hours, failure to do so shall constitute as waiver of any claims regarding condition of the premises
PROPERTY PROTECTION PROGRAM (CONTENTS): Our properties and their contents are valuable and reasonable care should be taken with them during their rental. Our company, including the participating rental property homeowners we represent (“we”, “our”, “us”), is an additionally-insured participant in a Property Protection Program that reimburses certain costs for unintentional accidental damage to our properties during their rental occupancy. We charge renters a non-refundable administrative fee to defer our costs for Program participation. If, during a renter’s occupancy, renter or a member of renter’s party or renter’s guest causes any damage to real or personal property of our rental property as a result of unintentional accidental acts or omissions, renter must notify our property management office at that time, and before check-out. Renter is liable to us for any damages caused by renter or a member of renter’s party or renter’s guest that are not reimbursed to us or exceed the maximum per-incident limit of our coverage, and the credit card on file and/or any collected security deposit will be charged. If renter wishes to pay a refundable (net of any damage reimbursement) security deposit, renter must notify us before check-in. Special or large event or pet deposits may be charged in certain situations. This Program is not offered or available for sale to renters.
- $39.00 for $1,500.00 of coverage per term (30 day term)
CHECK IN AND CHECK OUT: The rental period begins at 4:00 p.m. on the day of arrival and terminates at 10:00 a.m. on the day of departure, unless prior arrangements have been made. Not approved Early check ins or late departures will incur an extra charge of $25 per hour. The properties are professionally cleaned and inspected before and after each rental to ensure that all guests have a clean comfortable stay. Please be thoughtful of renters who may be checking in on the same day that you checkout. Occasionally delays may occur during peak season.
OCCUPANCY: Only those persons identified on the booking forms are authorized to use the property. any changes to the persons booked to occupy the house must be notified for insurance reasons. An overnight stay of unauthorized persons will result in the loss of full damage deposit. Further charges may apply. No sleeping on floor or on air mattresses etc is allowed. We can arrange for a rollaway rental at an additional cost if occupancy laws allows - please inquire with us!
DAMAGE AND CLEANING ISSUES: Any damage or cleaning issues noticed upon arrival should be reported to the owner immediately. If damage or cleaning issues are not reported within 24 hours of your arrival. All general maintenance issues should also be reported so the unit can be kept in good repair. You will not incur any additional charges if the following items are adhered to:
*No damage is done to the unit or its content including the linens.
*No items are missing upon the inventory check. (This includes, but is not limited to, transferring items to other units.)
*All debris, garbage and discards are placed in proper containers outside provided, including Community Dumpsters for excess trash where provided - Guest is responsible to follow the rules on Garbage Removal as per arrival information and posted in home/handbook
*Kitchen is left in order, including: All soiled dishes are cleaned or placed in the dishwasher and dishwasher turned on, Fridge has bee emptied out , no open left over food
*First Load of towels is washed and placed in dryer, dryer left running
*No excessive cleaning is necessary, cleaning fees include washing of 1 set of sheets per bed, if you use any spare sheets, please make sure they are washed or additional charges will apply
*No furniture has been moved
*There was no exceeding the maximum occupancy of the unit.
*There was no smoking or evidence of smoking in a designated non-smoking unit.
*Unit is left in overall neat condition.
*Pet friendly units show no sign of pet damage or excessive cleaning
*BBQ's - a Propane BBQ can be rented through Florida Holiday Homes. If a BBQ is provided by Vacation Home owner, this must be cleaned by guest before departure and empty propane tanks must be refilled, otherwise a fee of $50 will be charged to you. NO Charcoal BBQ's are allowed at Vacation Home, if you buy or bring a personal BBQ to the home this must be removed when you leave, if Florida Holiday Homes has to remove any BBQ's left at the property a $50 charge will apply!
If you experience any problems whatsoever with the vacation property during your stay, please contact us and we will do our best to rectify the matter as soon as it is practically possible. Please note that as Florida is a tropical State, insects such as ants and the like are occasionally inevitable, and are not cause for complaint. The vacation property is treated periodically as part of a pest control program, and is cleaned after each rental.
REFUNDS: No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.
It will be attempted to repair or replace any items found inoperable as quick as possible, but it cannot be guaranteed that repair will be completed during your stay.
RIGHT OF ENTRY: Guest agrees that FLORIDA HOLIDAY HOMES reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damage, deliver household items, or have a scheduled service carried out to make such repairs, alterations or improvements thereto as Florida Holiday Homes may deem appropriate. In the event that we need to schedule a repair or maintenance or enter the property for any reasons listed above, whenever possible Florida Holiday Homes and/or Owner will attempt to provide Guest with a minimum of 12 hours advance notice and attempt to perform services between 9 am and 6pm, 7days a week.
The home that you are vacationing at may be listed for sale. If so, then there is a possibility that a realtor will call our office staff to request and arrange a convenient time to show the home to a potential customer. Where this may occur during your stay we will make every effort to try and schedule a home showing so as to give you minimal disruption during your vacation.
SEVERE WEATHER: We do not refund rents or deposits lost due to cancelled or shortened stays because of weather. Departures due to inclement weather do no warrant refund of rent or deposit. We suggest Trip Cancellation and Travel Protection Insurance (http://flholidayhomes.rentalguardian.com/) during the hurricane seasons.
SMOKING: No smoking allowed inside the vacation home. A violation of this rule will result in a minimum $100 deduction from you security deposit. Further charges for extra cleaning may apply.
POOL: Because there are no lifeguards or other attendants at the swimming pool, tenants are expressly responsible for the safety of themselves, members of their families, and guests using the swimming pool, and in so using or permitting to be used, specifically waive any and all liability claims. No tenant shall permit any juvenile member, elderly and persons with disabilities of this family or guests to play in or around the swimming pool without providing an attendant who is able to swim and can protect such juvenile in case of difficulty in the water. Tenant is expected to conduct himself as a guest with reasonable decorum and violent games and exercises are not permitted. Disconnecting the pool alarms is against the law in Florida
POOL HEATING (if applicable) – is available at an additional cost, please inquire with us
Pool and/or Spa heat must be ordered at least 2 days before arrival and for the entire lenght of your stay. Pool Heaters and Spas are connected to the Pool Pump, which operates on a timer, which is set to come on in the morning and turn off in the evening (runs for ca 8 hours). The Spa and Pool Heater will not work at night.
The pool is for the use of the guests who are staying in the vacation home only. Our pools are cleaned weekly and should the pool require extra treatment this may result in the pool being temporarily unusable. Such treatment will only be carried out by our pool maintenance service when required and unfortunately cannot be scheduled according to guest use
· Electric Pool heaters/exchangers need to run for at least 24 hours in order to produce heat.
· Electric Pool heaters only are heat exchangers and generate heat off the outside temperature, so if the outside temperature is 70 degrees the pool will eventually get to 70 degrees over a period of 24-48 hours then will increase by 1 degree per hour and if a pool blanket is supplied with the home this should be kept on to keep the temperature of the pool warmer than the air temperature.
· Electric Pool heaters/exchangers do not work when the outside temperature is below 60 degrees, the heater/exchanger will still be running but the compressor will not kick in until the air temperature goes above 60 degrees. If the outside temperature prevents the pool from reaching its target temperature, to have the heating turned off, and a prorated refund on the pool heating will be processed upon your departure. All refunds will be issued in the form of a check.
· A Gas Pool Heater operates independently of air temperature. It will heat your swimming pool more easily in lower temperatures than will a heat pump, which operates less efficiently in lower temperatures
Please do not attempt to adjust the pool heating yourself as it is very easy to break it and very expensive to fix.
· Many of the properties have a Spa please note this is NOT a hot-tub. The temperature of a spa is normally set at the same temperature as the main pool. Note: Please do not expect hot-tub temperatures to be available on spas! The pool temperature is set to reach a maximum of 86 degrees, in compliance with State Licensing regulations, spas and hot tubs are set to reach a maximum of 102 degrees, however integral pool spas may not reach 102 degrees as the water is being filtered through the pool as well.
If any member of FLORIDA HOLIDAY HOMES finds that a guest has tampered with the pool heating controls or lock box on the heater unit a minimum charge of $150 will be made against the security deposit
SPA, DECK AND PATIO: Tenant hereby acknowledges that if the property they have reserved includes a swimming pool/spa (where applicable), patio and deck. The undersigned is fully aware that the surrounding areas can be dangerous and slippery when wet and that injury is likely to occur to anyone who is not careful. Tenants should observe and adhere to all rules and policies as posted at the property. With full knowledge of the above facts and warnings, the undersigned accepts and assumes all risks involved in or related to the pool, Jacuzzi, deck and patio areas. No glassware is to be taken outside to the pool area
AIR CONDITIONING: The Air Conditioning unit MUST NOT be set below 74 degrees in COOLING Mode. Failure to comply with this rule will result in the unit freezing over. The cost of having a repair man come out to fix the unit because of it freezing over will be charged to you!
BBQ: No Charcoal BBQ's are allowed at any of our properties. If you would like to use a BBQ during your stay you can rent a propane Grill through Florida Holiday Homes, which will be delivered to the house for your stay. If you bring or purchase any BBQ and leave them at the property after your departure, there will be a removal charge of $50.
If the villa has a private BBQ, this needs to be cleaned by the guest. Should the BBQ not be clean at departure a fee of $50 USD will be deducted from your Security Deposit.
PET POLICIES - NO PETS ALLOWED!
For Pet Friendly Units only: Guest MUST INQUIRE WITH US before confirming reservation. There is a maximum of 1 small pets allowed in each unit. Guest pets must be treated for fleas and ticks prior to arrival.
An extra PET cleaning fee of $ 120+tax applies. Accidental Damage Protection Plan and a $300 security deposit or signed Security Deposit Authorization (credit card) is required.Guests must pick up after pets and tightly tie the remnants in a plastic bag if staying in a Pet Friendly Unit. FAILURE TO DO SO WILL RESULT IN A MINIMUM DEDUCTION OF $50 FROM YOUR SECURITY DEPOSIT. Pets are not allowed on the furniture and all pet hair must be cleaned up prior to departure. A $150 fee will be charged if there is any report of pet hair on bedding and sofas. Guest pets must be leashed at all times when outside of the unit. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. Guest pet policies and unit availability are subject to change per county and association rules and regulations at any time.
COMMUNITY RULES: Guest agrees to abide by rules of the community (as for example: quiet times, parking rules etc...). These may be posted in the unit or at the community pool or office. These rules may change from time to time.
SPECIAL NEEDS: If you have any special needs, these must be conveyed to the agent at the time of your booking, we will make every effort to accommodate your needs, however if the request was not made at the time of booking and we are unable to provide you with what you need, you will not be entitled to any kind of refund.
If any member of your party are hearing impaired, please advise us upon booking as an additional smoke detector for the hearing impaired can be placed in the home.
PARKING: The number of available parking spaces will vary according to the property. Many resorts have restrictions for trucks, campers, boats, trailers etc. - Please inquire with us.
FALSIFIED RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be permitted to check-in.
GUEST assures us that the tenants will observe all conditions and terms of this agreement as to maintaining the rental in good order and appearance and will conduct themselves in a manner inoffensive to neighbors.
GUEST assures that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses, which are caused by the tenant and/or the tenant's guest(s).
GUEST agrees that any tenant who is found using drugs or allows others to use drugs on the premises will be immediately denied continued occupancy at these premises.
GUEST and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for any immoral or unlawful purposes, nor violate any law or ordnance, nor commit waste or nuisance on or about the premises.
GUEST agrees that during the term of this agreement and such further time as he/she occupies the premises, he/she will keep the rental clean and free of trash, garbage, and other waste; and all pipes, wires, glass, plumbing and other equipment and fixtures in the same condition as at the beginning of, or may put in during the term of the agreement, reasonable wear and tear and damage by unavoidable fire and casualty only exception.
LIABILITY: Guest agrees to indemnify and save our company harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the premises by the GUEST, tenants, or guests or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the premises. We accept no responsibility or liability for any loss or damage or alteration to the terms of your reservation caused by events beyond our control, including but not restricted to war, terrorist activity, civil commotion, flight delays, or cancellations, airport closures, loss of luggage, adverse weather conditions, fire flood, or industrial dispute. We cannot accept any liability for failure of public supplies such as water, electricity, Internet or breakdown of the air conditioning system. Nor for the consequences of the action or omissions of persons who may control or supply main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control.
We cannot accept any liability for your personal safety during your vacation. It is particularly important that children are supervised at all times in and outside the vacation property. We assume no responsibility for accidents. You are reminded to exercise care as to your personal safety, and the safety of your companions. Whenever possible, valuables should be left secure and out of sight.
Guest shall be solely responsible for any thefts, acts of vandalism, or other damage or loss of personal property which my occur during the course of this agreement, whether said damage or loss be the property of tenant or any other person invited in by the tenant.